About this policy
This policy describes information handling across our
customer, pharmacy vendor, and delivery partner services.
Introduction
Ncare is an e-pharmacy platform that connects customers with pharmacies and delivery partners. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website and services.
In this policy, "Ncare", "we", "our", and "us" refer to the entity operating the platform. "You" refers to customers, pharmacy vendors, delivery partners, and other authorized users.
We aim to handle personal information responsibly and transparently. Where consent is required by law, we will seek the appropriate consent before processing the relevant information.
Information We Collect
The information collected depends on the features you use and your role on the platform.
Personal Details
Name, email address, phone number, account details, and profile information.
Address & Location
Delivery address, city, state, PIN code, and location information where necessary.
Health Information
Prescriptions, selected medicines, verification records, and related orders.
Technical Data
Device and browser details, diagnostic logs, and relevant usage information.
Medicine Images & AI-Powered Scanning
Ncare allows supported workflows for customers to scan or upload medicine images and for pharmacy vendors to upload product images. These images may be processed to suggest relevant medicine or product details.
Customer medicine scanning
An uploaded image may be processed to identify visible product names, brands, composition, strength, dosage form, or packaging information to help customers find the requested medicine.
Vendor product scanning
Vendor images may be processed using image recognition or AI services to suggest product names, manufacturer details, categories, batch information, expiry dates, and descriptions.
Important: AI-generated information may be inaccurate or incomplete. Vendors must verify product details before publishing them. Customers should not rely on image recognition as medical advice.
If external AI providers process uploaded images, relevant data may be sent to those providers for the requested function, subject to applicable consent, safeguards, and legal requirements.
Prescriptions & Health Data
Customers may upload prescription images or PDFs when required for medicine purchases. This information may be processed to support verification, order fulfilment, and applicable regulatory requirements.
- Authorized pharmacy personnel may review prescriptions when necessary.
- Verification outcomes may be recorded as approved, rejected, or requiring review.
- Prescription records may be retained where needed for service delivery or legal compliance.
- Access should be limited to authorized people with a legitimate need.
Please upload only documents you are authorized to provide. We aim to apply appropriate safeguards to prescription information.
Vendor Registration & KYC Information
Pharmacy vendors may need to provide business and verification details when registering or maintaining an account.
Pharmacy name, owner name, address, email, and phone number.
Drug licence, GST certificate, PAN details, and relevant documents.
Registration fees, subscription plans, invoices, payment references, and settlements.
Product listings, inventory, orders, discounts, and earnings records.
This information may be used for verification, account administration, subscription management, settlement processing, and fraud prevention. Access to KYC records should be restricted to authorized personnel.
Delivery, Tracking & Product Scanning
Necessary order and delivery details may be shared with the assigned pharmacy and delivery partner to fulfil your order.
The pharmacy prepares the medicines and packs the order.
The delivery partner scans the items to verify the products collected.
Items may be scanned again before handover, with OTP verification where enabled.
Delivery partner location and availability information may be used to assign nearby orders. Location access should be limited to the purposes explained by the app.
Scanning records and OTP verification records may be used to investigate missing products, delivery disputes, returns, and suspected misuse.
Payments, Fees & Billing
Depending on availability, Ncare may support online payments through payment gateways and cash on delivery.
- Order totals, discounts, invoices, and refunds.
- Payment references, transaction status, and confirmation records.
- Vendor registration fees, subscription charges, commissions, and settlement records.
Payment providers may process transaction information under their own terms and privacy policies. The exact handling of payment details depends on the gateway integration used.
How We Use Your Information
Registration, OTP login, and profile management.
Search, checkout, tracking, returns, and delivery.
Prescription review, KYC checks, and delivery verification.
Performance monitoring, troubleshooting, and permitted analytics.
OTPs, order updates, payment alerts, and permitted promotions.
Account protection and investigation of suspicious activity.
When We Share Information
Information may be shared with the following parties when necessary to provide our services or meet applicable legal requirements.
We do not sell personal information as a business practice. Information sharing should be limited to the applicable purpose and legal requirements.
Data Security
We aim to protect information using appropriate technical and organizational safeguards. Depending on the implemented systems, these may include:
No digital system can guarantee absolute security. Users should protect their login credentials and report suspected unauthorized access promptly.
Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods may differ for customer profiles, prescriptions, transactions, vendor KYC documents, and delivery verification records. When information is no longer required, we aim to delete or anonymize it where appropriate and legally permissible.
Your Privacy Rights
Depending on applicable law, you may be entitled to exercise rights relating to your personal data. You may contact us to:
- Request access to relevant personal information.
- Request correction of inaccurate information.
- Request deletion or account closure, subject to lawful retention requirements.
- Withdraw consent where processing is based on consent.
- Raise a concern or complaint about data handling.
We may need to verify your identity before responding to a request. Some information may need to be retained where required by law.
Cookies & Notifications
If our website uses cookies or similar technologies, they may help maintain login sessions, remember preferences, improve performance, and support security. Where required, consent will be requested for non-essential cookies.
We may send OTPs, order updates, payment alerts, delivery notifications, support communications, and promotional messages where permitted.
Users can manage device notification permissions and opt out of promotional communications through available settings or the instructions provided.
Children's Privacy
Our services should not be used independently by children who are not legally permitted to use them. Where a parent, guardian, or legally authorized person places an order for a child, relevant information must be handled in accordance with applicable law.
We will take appropriate steps if we become aware that information has been collected unlawfully from a child.
Updates to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal requirements.
Updated versions will be published on this page with a revised date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
Contact Us
For privacy questions, requests relating to your information, or concerns about how data is handled, please contact our support team.
Your privacy matters to us.
Reach our team for assistance with privacy-related queries.
Contact NcareThank you for trusting Ncare.
Your health. Your trust. Our responsibility.