Support · E-Pharmacy Admin

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4000	AK Amit Kumar	—	Wrong medicine delivered	Complaint	Low	Ananya Krishnan	Open	22 Sep 2026
TCK-4001	NV Neha Verma	ORD-10002	Refund not received	Payment	Medium	Rohan Verma	In Progress	21 Sep 2026
TCK-4002	SP Sanjay Patel	ORD-10003	App crashing on checkout	Technical	High	Sneha Iyer	Resolved	20 Sep 2026
TCK-4003	KR Kavita Reddy	ORD-10004	Overcharged on order	Complaint	Urgent	Farhan Ali	Closed	19 Sep 2026
TCK-4004	VN Vikram Nair	—	Change delivery address	Prescription	Low	Meghna Rao	Open	18 Sep 2026
TCK-4005	AI Anjali Iyer	ORD-10006	Prescription upload failing	Order Issue	Medium	Ananya Krishnan	In Progress	17 Sep 2026
TCK-4006	RM Rohit Malhotra	ORD-10007	Damaged package received	Complaint	High	Rohan Verma	Resolved	16 Sep 2026
TCK-4007	PC Pooja Chopra	ORD-10008	Refund not received	Technical	Urgent	Sneha Iyer	Closed	15 Sep 2026
TCK-4008	AM Arjun Mehta	—	App crashing on checkout	Account	Low	Farhan Ali	Open	14 Sep 2026
TCK-4009	DJ Divya Joshi	ORD-10010	Rude delivery behavior	Complaint	Medium	Meghna Rao	In Progress	13 Sep 2026
TCK-4010	KR Karan Rao	ORD-10011	Change delivery address	Order Issue	High	Ananya Krishnan	Resolved	12 Sep 2026
TCK-4011	MA Meera Agarwal	ORD-10012	Prescription upload failing	Payment	Urgent	Rohan Verma	Closed	11 Sep 2026
TCK-4012	SK Suresh Kapoor	—	Delivery delayed by 2 days	Complaint	Low	Sneha Iyer	Open	10 Sep 2026
TCK-4013	AB Anita Bhat	ORD-10014	Refund not received	Account	Medium	Farhan Ali	In Progress	09 Sep 2026
TCK-4014	RS Rahul Sharma	ORD-10015	App crashing on checkout	Prescription	High	Meghna Rao	Resolved	08 Sep 2026
TCK-4015	PS Priya Singh	ORD-10016	Wrong medicine delivered	Complaint	Urgent	Ananya Krishnan	Closed	07 Sep 2026
TCK-4016	AK Amit Kumar	—	Change delivery address	Payment	Low	Rohan Verma	Open	06 Sep 2026
TCK-4017	NV Neha Verma	ORD-10002	Prescription upload failing	Technical	Medium	Sneha Iyer	In Progress	05 Sep 2026

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4000	AK Amit Kumar	—	Wrong medicine delivered	Complaint	Low	Ananya Krishnan	Open	22 Sep 2026
TCK-4004	VN Vikram Nair	—	Change delivery address	Prescription	Low	Meghna Rao	Open	18 Sep 2026
TCK-4008	AM Arjun Mehta	—	App crashing on checkout	Account	Low	Farhan Ali	Open	14 Sep 2026
TCK-4012	SK Suresh Kapoor	—	Delivery delayed by 2 days	Complaint	Low	Sneha Iyer	Open	10 Sep 2026
TCK-4016	AK Amit Kumar	—	Change delivery address	Payment	Low	Rohan Verma	Open	06 Sep 2026

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4001	NV Neha Verma	ORD-10002	Refund not received	Payment	Medium	Rohan Verma	In Progress	21 Sep 2026
TCK-4005	AI Anjali Iyer	ORD-10006	Prescription upload failing	Order Issue	Medium	Ananya Krishnan	In Progress	17 Sep 2026
TCK-4009	DJ Divya Joshi	ORD-10010	Rude delivery behavior	Complaint	Medium	Meghna Rao	In Progress	13 Sep 2026
TCK-4013	AB Anita Bhat	ORD-10014	Refund not received	Account	Medium	Farhan Ali	In Progress	09 Sep 2026
TCK-4017	NV Neha Verma	ORD-10002	Prescription upload failing	Technical	Medium	Sneha Iyer	In Progress	05 Sep 2026

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4002	SP Sanjay Patel	ORD-10003	App crashing on checkout	Technical	High	Sneha Iyer	Resolved	20 Sep 2026
TCK-4006	RM Rohit Malhotra	ORD-10007	Damaged package received	Complaint	High	Rohan Verma	Resolved	16 Sep 2026
TCK-4010	KR Karan Rao	ORD-10011	Change delivery address	Order Issue	High	Ananya Krishnan	Resolved	12 Sep 2026
TCK-4014	RS Rahul Sharma	ORD-10015	App crashing on checkout	Prescription	High	Meghna Rao	Resolved	08 Sep 2026

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4003	KR Kavita Reddy	ORD-10004	Overcharged on order	Complaint	Urgent	Farhan Ali	Closed	19 Sep 2026
TCK-4007	PC Pooja Chopra	ORD-10008	Refund not received	Technical	Urgent	Sneha Iyer	Closed	15 Sep 2026
TCK-4011	MA Meera Agarwal	ORD-10012	Prescription upload failing	Payment	Urgent	Rohan Verma	Closed	11 Sep 2026
TCK-4015	PS Priya Singh	ORD-10016	Wrong medicine delivered	Complaint	Urgent	Ananya Krishnan	Closed	07 Sep 2026

Ticket ID	Customer	Order	Subject	Category	Priority	Assigned Staff	Status	Date
TCK-4000	AK Amit Kumar	—	Wrong medicine delivered	Complaint	Low	Ananya Krishnan	Open	22 Sep 2026
TCK-4003	KR Kavita Reddy	ORD-10004	Overcharged on order	Complaint	Urgent	Farhan Ali	Closed	19 Sep 2026
TCK-4006	RM Rohit Malhotra	ORD-10007	Damaged package received	Complaint	High	Rohan Verma	Resolved	16 Sep 2026
TCK-4009	DJ Divya Joshi	ORD-10010	Rude delivery behavior	Complaint	Medium	Meghna Rao	In Progress	13 Sep 2026
TCK-4012	SK Suresh Kapoor	—	Delivery delayed by 2 days	Complaint	Low	Sneha Iyer	Open	10 Sep 2026
TCK-4015	PS Priya Singh	ORD-10016	Wrong medicine delivered	Complaint	Urgent	Ananya Krishnan	Closed	07 Sep 2026

LowComplaintComplaint

Wrong medicine delivered

TCK-4000 · Opened 22 Sep 2026 · Order —

Conversation

Amit Kumar

Hi, I'm facing an issue: "Wrong medicine delivered". Could you please help resolve this as soon as possible?

Ananya Krishnan (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Amit Kumar

9700794937

Order

—

Status

Assigned To

Ananya Krishnan

MediumPayment

Refund not received

TCK-4001 · Opened 21 Sep 2026 · Order ORD-10002

Conversation

Neha Verma

Hi, I'm facing an issue: "Refund not received". Could you please help resolve this as soon as possible?

Rohan Verma (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Neha Verma

9700794946

Order

ORD-10002

Status

Assigned To

Rohan Verma

HighTechnical

App crashing on checkout

TCK-4002 · Opened 20 Sep 2026 · Order ORD-10003

Conversation

Sanjay Patel

Hi, I'm facing an issue: "App crashing on checkout". Could you please help resolve this as soon as possible?

Sneha Iyer (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Sanjay Patel

9700794955

Order

ORD-10003

Status

Assigned To

Sneha Iyer

UrgentComplaintComplaint

Overcharged on order

TCK-4003 · Opened 19 Sep 2026 · Order ORD-10004

Conversation

Kavita Reddy

Hi, I'm facing an issue: "Overcharged on order". Could you please help resolve this as soon as possible?

Farhan Ali (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Kavita Reddy

9700794964

Order

ORD-10004

Status

Assigned To

Farhan Ali

LowPrescription

Change delivery address

TCK-4004 · Opened 18 Sep 2026 · Order —

Conversation

Vikram Nair

Hi, I'm facing an issue: "Change delivery address". Could you please help resolve this as soon as possible?

Meghna Rao (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Vikram Nair

9700794973

Order

—

Status

Assigned To

Meghna Rao

MediumOrder Issue

Prescription upload failing

TCK-4005 · Opened 17 Sep 2026 · Order ORD-10006

Conversation

Anjali Iyer

Hi, I'm facing an issue: "Prescription upload failing". Could you please help resolve this as soon as possible?

Ananya Krishnan (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Anjali Iyer

9700794982

Order

ORD-10006

Status

Assigned To

Ananya Krishnan

HighComplaintComplaint

Damaged package received

TCK-4006 · Opened 16 Sep 2026 · Order ORD-10007

Conversation

Rohit Malhotra

Hi, I'm facing an issue: "Damaged package received". Could you please help resolve this as soon as possible?

Rohan Verma (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Rohit Malhotra

9700794991

Order

ORD-10007

Status

Assigned To

Rohan Verma

UrgentTechnical

Refund not received

TCK-4007 · Opened 15 Sep 2026 · Order ORD-10008

Conversation

Pooja Chopra

Hi, I'm facing an issue: "Refund not received". Could you please help resolve this as soon as possible?

Sneha Iyer (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Pooja Chopra

9700795000

Order

ORD-10008

Status

Assigned To

Sneha Iyer

LowAccount

App crashing on checkout

TCK-4008 · Opened 14 Sep 2026 · Order —

Conversation

Arjun Mehta

Hi, I'm facing an issue: "App crashing on checkout". Could you please help resolve this as soon as possible?

Farhan Ali (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Arjun Mehta

9700795009

Order

—

Status

Assigned To

Farhan Ali

MediumComplaintComplaint

Rude delivery behavior

TCK-4009 · Opened 13 Sep 2026 · Order ORD-10010

Conversation

Divya Joshi

Hi, I'm facing an issue: "Rude delivery behavior". Could you please help resolve this as soon as possible?

Meghna Rao (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Divya Joshi

9700795018

Order

ORD-10010

Status

Assigned To

Meghna Rao

HighOrder Issue

Change delivery address

TCK-4010 · Opened 12 Sep 2026 · Order ORD-10011

Conversation

Karan Rao

Hi, I'm facing an issue: "Change delivery address". Could you please help resolve this as soon as possible?

Ananya Krishnan (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Karan Rao

9700795027

Order

ORD-10011

Status

Assigned To

Ananya Krishnan

UrgentPayment

Prescription upload failing

TCK-4011 · Opened 11 Sep 2026 · Order ORD-10012

Conversation

Meera Agarwal

Hi, I'm facing an issue: "Prescription upload failing". Could you please help resolve this as soon as possible?

Rohan Verma (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Meera Agarwal

9700795036

Order

ORD-10012

Status

Assigned To

Rohan Verma

LowComplaintComplaint

Delivery delayed by 2 days

TCK-4012 · Opened 10 Sep 2026 · Order —

Conversation

Suresh Kapoor

Hi, I'm facing an issue: "Delivery delayed by 2 days". Could you please help resolve this as soon as possible?

Sneha Iyer (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Suresh Kapoor

9700795045

Order

—

Status

Assigned To

Sneha Iyer

MediumAccount

Refund not received

TCK-4013 · Opened 09 Sep 2026 · Order ORD-10014

Conversation

Anita Bhat

Hi, I'm facing an issue: "Refund not received". Could you please help resolve this as soon as possible?

Farhan Ali (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Anita Bhat

9700795054

Order

ORD-10014

Status

Assigned To

Farhan Ali

HighPrescription

App crashing on checkout

TCK-4014 · Opened 08 Sep 2026 · Order ORD-10015

Conversation

Rahul Sharma

Hi, I'm facing an issue: "App crashing on checkout". Could you please help resolve this as soon as possible?

Meghna Rao (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Rahul Sharma

9700794919

Order

ORD-10015

Status

Assigned To

Meghna Rao

UrgentComplaintComplaint

Wrong medicine delivered

TCK-4015 · Opened 07 Sep 2026 · Order ORD-10016

Conversation

Priya Singh

Hi, I'm facing an issue: "Wrong medicine delivered". Could you please help resolve this as soon as possible?

Ananya Krishnan (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Priya Singh

9700794928

Order

ORD-10016

Status

Assigned To

Ananya Krishnan

LowPayment

Change delivery address

TCK-4016 · Opened 06 Sep 2026 · Order —

Conversation

Amit Kumar

Hi, I'm facing an issue: "Change delivery address". Could you please help resolve this as soon as possible?

Rohan Verma (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Amit Kumar

9700794937

Order

—

Status

Assigned To

Rohan Verma

MediumTechnical

Prescription upload failing

TCK-4017 · Opened 05 Sep 2026 · Order ORD-10002

Conversation

Neha Verma

Hi, I'm facing an issue: "Prescription upload failing". Could you please help resolve this as soon as possible?

Sneha Iyer (Support)

Thanks for reaching out — we're looking into this right now and will update you shortly.

Internal Note (not visible to customer)

Customer

Neha Verma

9700794946

Order

ORD-10002

Status

Assigned To

Sneha Iyer